Capital EAP serves businesses with offices located throughout New York State and in many major
cities across the U.S. Our extensive network of affiliate providers allows us to be able to provide
services to employees and their families in almost any location.
Affiliate Provider Qualifications
Capital EAP's affiliate providers must be master's or doctoral degreed professionals with extensive experience
providing brief counseling for a broad range of mental health and behavioral issues. Certified Employee Assistance
Professional (CEAP) certification is preferred.
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Affiliate Provider Responsibilities and Procedures
Capital EAP will contact an affiliate provider to request EAP services for an employee or eligible family member.
Approval for the maximum number of sessions is given at that time. The affiliate provider must then contact the
client within 24 hours to offer an appointment. An appointment within 3 to 5 business days must be offered for
non-urgent situations. Clients in crisis must be seen within 24 hours. Affiliate providers must make available
daytime and evening appointments. Appropriate paperwork must be completed at the first session. Upon completion
of an initial assessment, the affiliate provider will determine whether or not a resolution can be reached
within the approved number of EAP sessions. If it is reasonable to believe resolution can be reached within the
sessions allowed, the affiliate provider will proceed with counseling. If it is determined that resolution is
unlikely within the sessions allowed, the affiliate provider will refer the client to the most appropriate
clinician participating in the clients health care program (if the affiliate provider is self referring,
two other referrals must also be given.) Cases should be closed within two weeks of the last contact with the client.
All appropriate paperwork must be completed and returned at the completion of the case and received by Capital EAP within
3 weeks of the final session.
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Affiliate Provider Enrollment Form
Please click here for a printable provider enrollment form.
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