What is an EAP?
An Employee Assistance Program provides confidential assistance to employees and their
family members to help them prevent or solve personal or work-related problems. EAP services
provide employees access to free, confidential, professional counseling and assistance. The EAP
also serves as a resource to managers and supervisors to assist in the identification and intervention
of work performance issues.
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Why does my company need an EAP?
Anything that influences an employee's well-being will have an impact on that individual's work performance. To understand
how true this is, just remember the last time you had a headache and how difficult it was for you to function well.
It's the same when an employee comes to work
with a personal or family concern, financial or legal difficulties, not to mention more serious issues like
domestic violence, alcohol or substance abuse problems, clinical depression or other mental illness.
When your employees suffer personally, your business suffers financially. Providing EAP services is an investment
in your workforce that pays by helping to keep your employees happy, healthy and productive.
EAPs save costs by reducing:
- health care utilization,
- absenteeism and tardiness,
- accidents on and off the job,
- unemployment and workers' compensation claims,
- the necessity for disciplinary action,
- turnover
EAP's also save costs by increasing:
- productivity,
- performance,
- workplace morale
On average, an Employee Assistance Program provides a $3.00 return for every dollar invested and can result in as
much as a $13.00 return when employees are referred by their supervisor for poor job performance.
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Why is Capital EAP the right choice?
Capital EAP is the premier Employee Assistance Program provider in the greater Capital Region. We have more
than 20 years of proven success and consistent growth. We are the EAP provider of choice for more than 75 employer
organizations and nearly 25,000 employees. Because Capital EAP clients represent a broad range of industries and work
environments, we have developed a reputation for responding effectively to complex, diverse needs and situations.
As the largest local Employee Assistance Program in the Capital Region, Capital EAP provides the highest quality,
most comprehensive confidential assistance services available.
Among the numerous benefits our EAP has to offer, is the fact that we have the flexibility and accessibility of a
local EAP with the resources and capability to provide services to employees and their dependent family members
state-wide and throughout the U.S.
Capital EAP is a program of Family and Children's Service of the Capital Region, Inc., which is the oldest non-profit family service
agency in the U.S. Our mission is to serve and strengthen families by providing whatever support and assistance is necessary to
accomplish that goal. Our Employee Assistance Program reflects that same philosophy by determining and addressing the needs of
each client with personal attention.
The Employee Assistance Program is just one of many comprehensive programs offered through Family and Children's Service of the Capital Region.
Eight additional programs include: Family Counseling, Domestic Violence Prevention and Treatment, Center for Problem Gambling,
School Services to At-Risk Students, Youth Empowerment Services, Every Person Influences Children (EPIC), Parents as Teachers and
Samaritan Suicide Prevention Center. Each support and compliment the EAP by providing additional consultative and client resources.
Employees, and their dependent family members, receive a comprehensive Employee Assistance Program with benefits that are essential to promoting and
maintaining a healthy and productive work environment.
In addition to the assistance available to individual employees, Capital EAP benefits include a number of supportive services for
supervisors and managers who may be faced with the challenges of dealing with employee behavioral or work performance concerns.
With a strong emphasis on prevention and the early use of EAP services along with timely, professional, supportive and confidential
problem resolution, Capital EAP provides the opportunity for both the employee and the employer to succeed.
For further information, contact us at CAPITALEAP@FCSALBANY.org or by phone (518) 465-3813.
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Capital EAP Staff
Clinical services are provided only by highly qualified, masters or doctorate level clinicians with experience and expertise in dealing
with the full spectrum of mental and behavioral health issues that may be presented by clients. Thorough, routine case review and clinical
monitoring of staff and affiliate providers ensures consistent quality of treatment as attested to by the clients themselves. Client
satisfaction surveys revealed a 99% satisfaction rate with the clinical services provided by Capital EAP.
Capital EAP counselors have extensive experience and expertise in areas such as loss and bereavement, marital and family issues, eating
disorders, etc. Capital EAP utilizes the specialties of each of its counselors by scheduling clients with the counselors whose expertise
most closely matches client needs. Phones are answered and initial information is taken by trained intake specialists. Administrative
support is coordinated by an EAP specialist.
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